Customer Experience Representative

4 days ago


New Berlin, Wisconsin, United States EcoShield Pest Solutions Full time
About Us

EcoShield Pest Solutions is dedicated to providing comprehensive solutions for pest-free living. Our team strives to deliver above-and-beyond experiences for our customers, employees, partners, and communities.

Salary and Benefits

We offer a competitive hourly rate of up to $16, plus additional compensation opportunities, paid time off, and comprehensive benefits for our employees and their families. This includes medical, health savings account, dental, vision, voluntary life insurance, short-term and long-term disability, and a 401(k) plan with a 100% match of the first 3% and 50% of the next 2% of each employee's contribution.Job Responsibilities

This position requires collaboration with various internal teams to provide best-in-class customer service and maximize operational efficiency locally and in conjunction with our centralized Customer Care Center. Responsibilities include performing daily customer service-related tasks, answering and logging calls, providing education and personalized customer service, scheduling appointments, and assisting in monitoring technician schedules.



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