Senior Retail Operations Manager
7 days ago
At House of Sport, we're seeking a dedicated and results-driven Retail Operations Manager to lead our Boston store team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high-performing store environment.
About the Role:
The ideal candidate will have 5-7 years of leadership experience in retail or hospitality, with a proven track record of delivering business results. You will be responsible for developing and implementing strategies to drive sales growth, improving operational efficiency, and ensuring excellent customer service. Your expertise in workforce management, inventory control, and visual merchandising will help you to make informed decisions that impact store performance.
Key Responsibilities:
- Develop and implement business strategies to drive sales growth and improve customer satisfaction
- Lead and motivate a high-performing store team to achieve business objectives
- Analyze sales data and market trends to inform business decisions
- Collaborate with the Service and Selling Director to ensure seamless customer experiences across all touchpoints
- Manage store budgets, expenses, and P&Ls to maximize ROI
- Foster strong relationships with local community leaders and partners to create opportunities for engagement and give-back
Requirements:
- Bachelor's degree in Business, Management, Communications, or related field
- 5-7 years of leadership experience in retail or hospitality
- 3 years of store leadership/general manager experience
- Proven track record of delivering business results and improving customer satisfaction
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced retail environment
Compensation:
The estimated salary for this role is $90,000 - $110,000 per year, depending on experience. This figure is based on national averages and may vary based on location, industry, and other factors.
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