Sports Retail Operations Manager
7 days ago
We are a leading omnichannel retailer of athletic equipment, apparel and footwear. Our mission is to equip athletes with the products and experiences they need to succeed.
Job SummaryWe are seeking an experienced Sports Retail Operations Manager to oversee store operations in our Boston, MA location. This role is responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
Key Responsibilities- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Lead and manage a team of hourly and salaried employees to ensure excellent customer service and operational efficiency.
- Manage inventory levels, merchandise displays, and visual presentation to maximize sales and minimize waste.
- Collaborate with the Service and Selling Culture Director to develop and implement training programs to enhance employee skills and knowledge.
- Conduct regular audits to ensure compliance with company policies and procedures.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Bachelor's degree in Business, Management, Communications or related field.
- 5-7 years of experience in retail operations, including 3+ years of leadership experience.
- Excellent communication and leadership skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
$75,000 - $90,000 per year, based on experience and qualifications.
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