Front Desk Customer Service Representative

2 days ago


St Petersburg, United States Bellwether Beach Resort Full time

About Us:

Bellwether Beach Resort values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Overview:
We are seeking a highly motivated individual with a strong focus on customer service to join our Front Desk Team. The role of a Front Desk Agent is to greet customers warmly, complete the registration process, verify payment methods, answer phone calls, and resolve customer complaints. They must also remain calm and alert in emergency situations and use their own judgment to solve problems.

Key Responsibilities:

  • Perform all front desk duties efficiently and effectively.
  • Manage reservations tasks by entering and updating group files.
  • Fulfill concierge duties, providing guidance to guests on local entertainment and other services.
  • Monitor and sell items from the retail space.
  • Actively gather customer feedback.

Benefits:
We offer a competitive salary of $20,000 - $30,000 per year, depending on experience, plus benefits such as comprehensive health insurance, retirement plans, paid time off, and more.


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