Customer Experience Champion for Brex
6 days ago
About Us
Brex is a cutting-edge AI-powered spend platform that empowers companies to manage their expenses with confidence. With integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses, we help businesses like DoorDash, Flexport, and Compass proactively control spend, reduce costs, and increase efficiency on a global scale.
Our Culture
We're committed to building a diverse team and inclusive culture where your potential is only limited by how big you can dream. We empower our employees with the tools, resources, and support they need to grow their careers and make a meaningful impact.
Job Description
As a Support Specialist I at Brex, you'll be part of our Customer Experience (CX) team, providing constant, live support to our customers as they build and grow their businesses. Your goal will be to make our customers happy and productive, work collaboratively with Sales, Product, and Engineering, set a high standard for customer service, and communicate with empathy and respect.
Responsibilities
- Resolve customer inquiries in a considerate and timely manner via email, phone, and chat
- Compose thoughtful, personalized responses for various customer requests
- Triage incoming requests and spot trends in customer issues to flag for the team
- Identify, reproduce, and document bugs for the Engineering teams
- Make active contributions to achieve team goals and successes
- Contribute to the ongoing learning and success of the team and company by sharing knowledge through mentorship and collaboration, and aiding in documentation
Requirements
- This role requires being located within the greater Salt Lake City, UT area
- Passionate about customer support and its role in making a customer-centric team successful
- Ability to communicate technical problems in a clear and tactful way
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Compensation
The expected pay range for this role is $21.00 - $23.00 per hour. However, the starting hourly pay will depend on factors such as location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, but overtime may apply. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
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