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Program Coordinator

2 months ago

Santa Rosa, California, United States MidPen Housing Full time
Job Summary

We are seeking a highly skilled and dedicated individual to join our team as a Services Coordinator II. This role will be responsible for supporting large properties or multiple properties with complex needs, delivering onsite programs, and ensuring implementation of programs at assigned locations.

Key Responsibilities
  • Supports large properties or multiple properties with highly complex needs, inclusive of language needs other than English, crisis management, and/or resource scarcity support.
  • Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations.
  • Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered.
  • Prepares and submits all necessary program documentation as required by MidPen and external agencies.
  • Assists in and/or provide crisis intervention in situations of moderate to high complexity and provide appropriate follow-up.
  • Implements mandated reporting policies and procedures.
Requirements
  • B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; OR equivalent combination of education and experience required.
  • Minimum of one (1) year experience working in any of the following related areas: Families, adults and youth in a diverse population, Youth (5-12 age range) in a classroom or after school setting, Older adults/elderly support and/or service to those with acute health conditions.
  • Experience supporting program and service implementation and coordination.
  • Experience collaborating with local service providers.
Preferred Qualifications
  • English and Spanish written and verbal proficiency.
  • Demonstrated customer service orientation and excellent relationship-building skills and ability to productively resolve conflict.
  • Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with families and students.
  • Desire to work with high needs and untapped populations.
  • Excellent attention to detail and organizational skills and demonstrated ability to work independently and as part of a team.
  • Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers.
Working Conditions

Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required.

Ability to travel between properties.

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.