Grocery Department Manager

1 week ago


Mount Airy, North Carolina, United States Food Lion Full time
Job Summary

As a Grocery Department Manager at Food Lion, you will be responsible for overseeing the daily operations of the Grocery Department, including managing labor, coaching associates, and maintaining a positive store culture. You will also be responsible for achieving budgeted financial and operating results, controlling store expenses, and ensuring department appearance, quality, and safety.

Key Responsibilities
  • Manage the Grocery Department, including hiring, training, and developing department associates
  • Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
  • Daily management of labor and the coaching of associates to achieve productivity expectations
  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
  • Support the achievement of budgeted financial and operating results
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
  • Control store expenses through proper ordering, care for supplies, and equipment
  • Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
  • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
  • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
  • Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
  • Assist with the physical inventory of product on hand bi-annually
  • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
  • Ensure compliance with local, state, and federal regulations
  • Adhere to all company guidelines, policies, and standard practices
  • Maintain security standards
  • Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Perform all other duties as assigned


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