Customer Service Associate

3 weeks ago


Tacoma, Washington, United States Alfonzo Riconosciuto Insurance Agency Inc Full time
Job Overview:
We are seeking a skilled Customer Service Representative to join our team at Alfonzo Riconosciuto Insurance Agency Inc. This role will involve providing exceptional customer experiences for potential and existing customers.

Key Responsibilities:
  • Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Drive customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process.
  • Process changes to existing accounts and policies.
  • Serve as a liaison on behalf of the customer between the agency and various business partners.
  • Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.
Qualifications and Requirements:
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.
Benefits and Compensation:
  • Competitive salary: $40,000 - $60,000 per year.
  • Bonus based on performance.
  • 401(k) matching.
  • Paid time off.


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