Customer Service Coordinator
4 days ago
Sea Mar Community Health Centers is a leading healthcare organization dedicated to providing quality services to diverse communities. We are seeking a skilled Customer Service Representative to join our Managed Care Department in Tacoma, WA.
About the RoleThis full-time position involves screening non-insured patients, ensuring customer care at Sea Mar, and providing public health coverage enrollment assistance. The ideal candidate will be responsible for proactive customer contact, promotional material development, and community outreach activities. Bilingual English/Spanish skills are highly preferred.
Key Responsibilities- Serves as primary liaison between clients and clinic to alleviate barriers to service and establish Sea Mar as their medical home.
- Assists with public health coverage program applications, schedules appointments, and identifies other healthcare services available.
- Participates in outreach and corporate marketing campaigns, distributing informational/promotional materials approved by the Managed Care Department.
- Maintains activity records and submits progress reports as directed.
- High School graduation; AA or BA in Social Services preferred.
- At least 1 year of customer service experience, preferably in a healthcare environment. Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.
- Bilingual in English/Spanish is highly preferred.
- A competitive salary of $50,000 - $60,000 per annum, depending on experience.
- A comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, EAP, and paid-time-off starting at 24 days per year + 10 paid holidays.
- The opportunity to work in a culturally diverse environment and contribute to the growth of a dynamic community health organization.
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