Fitness Experience Coordinator

3 days ago


Cottage Grove, Minnesota, United States Planet Fitness Full time
Job Summary

We're seeking a Customer Service Representative to join our team at one of our locations across the US, Canada, or Australia. As a key member of our staff, you'll be responsible for delivering exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a positive member experience by responding to their inquiries, resolving issues, and promoting our services.

Responsibilities:

  • Greet members, prospective members, and guests with a friendly smile and provide exceptional customer service.
  • Answer phone calls, respond to emails, and resolve member inquiries in a timely and professional manner.
  • Manage front desk activities, including checking members into the system, handling new member sign-ups, and conducting tours.
  • Maintain the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.

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