Customer Service Representative

23 hours ago


Cottage Grove, Minnesota, United States Planet Fitness Inc. Full time

At Planet Fitness Inc., we are seeking a Customer Service Representative to join our team. This role is perfect for individuals who are passionate about fitness and customer service.

About the Job

This position offers an estimated salary of $35,000 - $45,000 per year, depending on location and experience. As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests.

Job Description

Essential Duties:

  • Provide exceptional customer service to members, prospective members, and guests.
  • Greet members, prospective members, and guests in a friendly manner.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members' accounts.
  • Respond to members' questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Required Skills and Qualifications

We are looking for individuals with a passion for fitness and customer service. Key qualifications include:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability.
Benefits

As a valued employee of Planet Fitness Inc., you will enjoy the following benefits:

  • Employee Recognition Program.
  • Advancement Opportunities.


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