Airport Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Airport Red Coat Agent to join our team at Unifi. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, ensuring a smooth and efficient travel experience.
Key Responsibilities- Assist passengers with a smile and friendly demeanor through arrival and check-in processes, including support for passengers with special needs.
- Handle all aspects of ticketing and check-in, operating a computerized system, boarding, baggage service, and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment, including the jet way, computer keyboards, and carrier-specific reservation/ticketing software.
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
- Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be a local (in-state) resident.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
- High School diploma or GED.
- 1+ year of relevant experience.
- Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Must be able to work in a fast-paced environment with frequent changes in priorities and deadlines.
- Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
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Airport Customer Service Representative
6 days ago
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