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Customer Service Representative

2 months ago

Panama City, Florida, United States Enterprise Mobility Inc Full time
About the Role

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Panama City Beach, FL International Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.

Key Responsibilities
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
About Enterprise Mobility Inc

Enterprise Mobility Inc is a leading provider of car rental services, operating the National, Enterprise, and Alamo car rental brands. We are committed to providing exceptional customer service and creating a positive experience for our clients. We offer a range of benefits, including paid time off, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.