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Implementation Specialist

2 months ago

Concord, New Hampshire, United States Checkmate Payroll Services, Inc. Full time
Checkmate Payroll Services, Inc. is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for providing exceptional service to new clients onboarding with Checkmate. Your primary focus will be on setting up and executing their first payroll run, configuring their account for Time and Labor Management and HRIS as necessary, and ensuring accuracy of all information within our systems. You will also assist each new client in running their first few payrolls prior to transitioning the new client account to a Client Account Manager. This role requires effective communication, both orally and in writing, with a diversified client base. You must be efficient and flexible in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. This position also requires complete discretion and adherence to established data security policies. Key Responsibilities:

• Collect and review new client paperwork for completeness and accuracy
• Contact clients with questions and to review implementation timeline
• Input client and employee data into payroll, time and labor management and HRIS systems
• Load all YTD payroll data where applicable to ensure accurate W2's at Year End
• Verify Tax ID numbers, withholdings and deposit requirements; enroll clients with new tax registrations when applicable
• Ensure accurate first processing for new clients; audit billing, reports, system calculations, etc.
• Arrange with Sales to deliver first payroll to new clients, review reports, etc.
• Assist new clients with web training
• Maintain all systems being utilized and ensure proper updates are completed
• Troubleshoot and resolve both system and client issues
• Other duties completed as needed

Requirements:

• Associate's degree (A.A), college or technical school, or a Certified Payroll Professional designation, and two years or more of payroll related experience, or equivalent combination of education and experience.
• Proficient knowledge of MS Office programs is required and experience working with SaaS technology is a plus., data entry and office equipment (i.e. telephone, head set, 10-key or calculator, PC, FAX machine, photo copier).
• Solid understanding of payroll and payroll tax laws.
• Knowledge of payroll software or ability to learn and utilize a number of different software applications.
• Excellent written, oral, and presentation communication skills.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Proven facility in customer service, and problem resolution.
• Excellent interpersonal skills.
• Strong attention to detail with an analytical, research oriented mind set.
• Maturity in dealing with sensitive and confidential information.
• Proficient mathematical skills and precise data entry skills.
• Ability to work effectively within a team and independently.
• Ability to meet deadlines and maintain an effective time schedule.
• Excellent organizational, planning and prioritization skills.

At Checkmate Payroll Services, Inc., we are committed to providing exceptional service to our clients. If you are a motivated and detail-oriented individual with a passion for payroll and customer service, we encourage you to apply for this exciting opportunity.