Customer Service Representative

2 weeks ago

Denver, Colorado, United States Ace Hardware Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team as an Operations Support Specialist.

Key Responsibilities:

Answer customer calls in a timely and professional manner.
Enter customer information into our CRM system.
Schedule jobs with our craftsmen based on their skill set and location.
Ensure that our schedule is packed and efficient for our craftsmen.
Return customer calls, voicemails, and emails in a timely manner.
Contact customers daily to update them on the status of their job.
Review customer calls and rate them in our Centermark Dashboard.
Perform general administrative tasks, such as filing and office maintenance.
Work closely with our leadership team to ensure that our customers receive the best possible service.

Requirements:

5+ years of experience in customer service.
Previous dispatching experience is a plus.
Ability to solve complex problems.
Excellent written and verbal communication skills.
Ability to handle stressful situations and work in a fast-paced environment.
Microsoft suite experience.
45 WPM typing speed and ten-key skills are a plus.
Multi-tasking, time management, and prioritization skills are essential.
Critical thinking skills.
Ability to assist with additional projects and tasks as needed.

Benefits:

We offer a competitive benefits package, including 401(k) retirement savings plan, comprehensive health coverage, paid time off, and tuition assistance.

About Us:

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware. We offer a wide range of residential maintenance and home repair services, including plumbing, heating, cooling, electrical, handyman, and painting.

We are committed to delivering the same level of helpful service, convenience, and quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer:

Ace Hardware Home Services is an equal opportunity employer and is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.

Disclaimer:

The pay range for this position starts at $23-$26 per hour, but could be higher based on education and experience. Please note that compensation decisions are dependent on the facts and circumstances of each opening.

We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training, and experience, the position's work location, required travel, and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written 'Position Description' is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

Why Work with Us:

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

We offer competitive benefits, including incentive/commission/bonus opportunities, 401(k) retirement savings plan, comprehensive health coverage, warehouse merchandise discount, paid time off, career growth opportunities, and a robust employee assistance program.

We invest in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a performance management approach that goes beyond the typical annual review.

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