Treasury Support Specialist

3 weeks ago


Bangor, Maine, United States Bar Harbor Bank & Trust Full time
About the Role

This position is responsible for participating in the day-to-day functions of the Treasury Support team, ensuring compliance with the Bank's policies, procedures, and government regulations.

Key Responsibilities
  • Perform equipment installation at clients' places of business
  • Provide cash management product support by reviewing setup documentation for accuracy and completing system setup of cash management services for business customers
  • Provide exceptional support to new and existing customers by answering questions, addressing concerns, and troubleshooting technical difficulties on products and services, including Remote Deposit Capture, Sweep, account analysis, online banking, ACH, wire, CDARs/ICS, and positive pay
  • Complete system setup of account analysis accounts and prepare monthly account analysis statements
  • Assist in the completion of ACH and RDC annual reviews
  • Assist with internal and external audit preparation, documentation, research, and resolution, as assigned
  • Develop an understanding of the core processing system and any ancillary modules required to support cash management products and services
  • Ensure the cash management products and services are implemented and working efficiently and effectively
  • Work closely with the Treasury Sales group to ensure the needs of their customers are met, and serve as backup to other members of the Treasury Support team
  • Enthusiastically support the Bank's Guiding Principles and Brand Behaviors
  • Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures
Requirements
  • Minimum of a high school degree or the equivalent
  • Minimum of two years commercial banking and general banking experience
  • Strong written and verbal communication skills
  • The ability to analyze and interpret findings and results, and the ability to draw logical conclusions while carrying out day-to-day assignments
  • The ability to diagnose and problem solve technical issues via phone and email
  • Working knowledge of Windows-based software programs is required
Work Environment

This position requires a full-time commitment of 40 hours per week, with occasional overtime as needed. Travel is approximately 5% or less of work hours.



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