Service Training Specialist

1 month ago


Renton, Washington, United States PACCAR Full time
Job Summary

We are seeking a highly skilled Service Training Instructor to join our team at PACCAR. As a key member of our training team, you will be responsible for creating and delivering technical service training materials and training aids to dealership and customer service technicians.

Key Responsibilities
  • Develop and maintain technical service training materials and training aids in electronic and other formats
  • Present assigned classroom sessions to dealership and customer service technicians in both classroom and virtual settings
  • Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
  • Collaborate with other departments to design classroom support materials and training aids
  • Prepare cost estimates for the production of classroom support materials and training aids
  • Explore and evaluate alternative media for classroom and virtual training venues
Requirements
  • Bachelor's degree in Engineering, Automotive, or Diesel Technology
  • Preference for Battery Electric Vehicle (BEV) certifications or Automotive OEM certifications
  • Strong presentation skills and ability to work independently
  • 4+ years of previous full-time work experience in the commercial truck industry
  • Previous experience in dealership service or service management is strongly preferred
  • Demonstrated knowledge of heavy-duty truck products and manufacturing processes
  • Ability to manage large, complex projects and communicate effectively with stakeholders
What We Offer
  • Competitive salary range of $84,000-$131,700 annually
  • Full range of benefit options, including 401k, pension plan, paid time off, and tuition reimbursement
  • Opportunities for growth and development in a global Fortune 500 company

PACCAR is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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