Front-End Operations Manager

1 month ago


Sitka, Alaska, United States Hames Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Front-End Shift Manager to join our team at Hames Corporation. As a key member of our store operations team, you will be responsible for leading and overseeing all front-end operations during your designated shifts, ensuring efficient management of staff, schedules, and customer service activities.

Key Responsibilities
  • Supervise front-end staff, optimizing scheduling and break management to enhance productivity while managing all customer service functions, including cash handling, point-of-sale operations, and addressing pricing concerns.
  • Promptly handle customer inquiries and grievances to maintain high service standards.
  • Coach and mentor your team to foster a friendly and knowledgeable environment that prioritizes exceptional customer experiences.
  • Embrace change and respond to challenges in a fast-paced retail environment, upholding company policies and operational standards to create a safe and welcoming atmosphere for both staff and customers.
Requirements
  • Requires an extensive retail background with at least 1 year of related management experience related to retail or grocery operations.
  • Requires good written and oral communication skills, leadership and interpersonal skills, and the proven ability to manage people.
  • Must be friendly and courteous and takes initiative in performance of duties.
  • Must have the ability to concentrate and deal with interruptions and customer complaints, etc.
Preferred Qualifications
  • 2+ Years grocery management experience.
  • Successful participation in management training program; or equivalent combination of education and experience.
Work Environment

The work environment will be completed in a climate-controlled retail store environment; on occasion work environment may include occasional exposure to outdoor areas during rain, cold, sunny, warm or freezing conditions in order to accomplish tasks as hand.



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