Customer Service Representative

3 weeks ago


Sitka, Alaska, United States Hames Corporation Full time
Job Overview

Hames Corporation is seeking a highly skilled and customer-focused Front-End Clerk to join our team. As a Front-End Clerk, you will be responsible for providing exceptional customer service, processing sales and returns, and addressing customer complaints in a friendly and professional manner.

Key Responsibilities
  • Maintain a clean and organized store environment, including the check lanes and surrounding areas.
  • Provide prompt and courteous service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process sales and returns accurately and efficiently, using a cash register and handling various forms of payment.
  • Address customer complaints and concerns in a friendly and professional manner, seeking to resolve issues and provide a positive customer experience.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
  • Stay up-to-date on store policies, procedures, and promotions, and communicate this information to customers as needed.
  • Perform other duties as assigned by the Front-End Manager or Shift Supervisor.
Requirements
  • Ability to interact with customers in a friendly and helpful way.
  • Must have the people skills to assist customers and associates in a fast-paced environment.
  • Ability to solve practical problems and deal with a variety of concrete variables under stressful circumstances.
  • Ability to work all assigned work schedules and comply with all time and attendance policies.
  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers.
Work Environment

The work environment will be completed in a climate-controlled retail store environment; on occasion work environment may include occasional exposure to outdoor areas during rain, cold, sunny, warm or freezing conditions in order to accomplish tasks as hand.



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