Operations Director

3 weeks ago

Sitka, Alaska, United States South East Alaska Regional Health Consortium Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at the South East Alaska Regional Health Consortium. As a key member of our leadership team, you will be responsible for directing the planning, development, and implementation of day-to-day clinic operations, ensuring effective revenue cycle management, and promoting a culture of excellence in patient care.

Key Responsibilities
  • Direct and supervise staff in the planning, development, and implementation of day-to-day clinic operations.
  • Implement administrative policies and procedures, ensuring effective communication with staff at all levels.
  • Monitor financial operations of clinics and departments, ensuring effective revenue cycle management.
  • Collaborate with other SEARHC departments and locations to ensure effective clinic operations, patient flow, and compliance.
  • Address patient and other customer complaints, incorporating customer feedback into the development of clinic policies, procedures, and planning.
  • Implement and monitor objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, quality measures, and business plans.
  • Utilize continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
  • Promote and share information with clinic team members.
  • Optimize personnel and financial resources, working with the Director of Specialty Services to prepare the annual budget for specialty services and ensuring efficient delivery of healthcare services within allotted budget.
  • Identify areas of needed staff development and facilitate training and coordinate participation in appropriate Consortium-wide training opportunities.
  • Work collaboratively with providers and affected departments to implement growth plans, identifying barriers and designing solutions.
  • Facilitate and participate in quality improvement activities to monitor compliance with high standards of patient care and identify areas needing focus for performance improvement.
  • Supervise assigned employees and be responsible for recruiting, hiring, coordinating training, and evaluating employees, as well as other personnel activities.
  • Communicate potential administrative concerns and unresolved employee or patient issues to the System Director of Specialty Services.
  • Work collaboratively with Consortium leadership to set departmental goals and develop implementation plans.
  • Identify departmental needs for personnel, equipment, supplies, and training and utilize such data for program planning with Specialty Leadership Team.
  • Implement regulatory agency standards in departments and work collaboratively with other departments to ensure compliance with payers and regulatory requirements.
Requirements
  • Associate's degree, bachelor's preferred.
  • Current BLS or obtained within 6 months.
Experience
  • Minimum of 4 years healthcare-related experience.
  • OR Bachelor's Degree and 2 years healthcare-related experience.
  • OR 6+ years of healthcare management experience may be considered in lieu of any degree.
Supervisory Responsibilities
  • This position does require supervisory responsibilities.
Knowledge and Skills
  • Knowledge of organizational functions and clinic operations.
  • Understanding of basic processes of administration and relationships involved in delivering health programs.
  • Administrative, supervisory, and organizational skills.
  • Oral and written communication skills.
  • Interpersonal skills.
  • Strong, sound decision-making and critical thinking skills.
Abilities
  • Mediate and resolve conflict.
  • Provide leadership and foster collaboration.
  • Recruit and retain qualified staff.
  • Anticipate departmental needs, plan, and organize.
Position Information

Work Shift: Exempt

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