Senior Director, Renewals Operations

4 weeks ago


Folsom California, United States PowerSchool Group LLC Full time
Job Summary

We are seeking a highly experienced Senior Director, Renewals Operations to join our team at PowerSchool Group LLC. As a key member of our Customer Experience team, you will be responsible for driving efficiency and scale in our overall operations, supporting the CX Leader and global PowerSchool executive leadership team, and leading a team of Customer Renewal Managers.

Key Responsibilities
  • Develop and implement strategies to drive customer adoption of our products and services, maximizing their investment in PowerSchool.
  • Collaborate with cross-functional teams to mitigate risk and drive superior renewal rates.
  • Establish and manage the adoption and renewal motion of PowerSchool's platform, technologies, and services across our commercial ecosystem.
  • Lead pipeline forecasting and sales cycle management, presenting data to executive and leadership teams.
  • Create and drive a culture of continuous improvement.
Requirements
  • Minimum 12+ years of relevant and related work experience.
  • Experience managing and leading teams and managers.
  • Strong understanding of the renewals process and a proven track record driving renewal execution and performance in a SaaS/Subscription environment.
  • Strong background in customer management, customer success planning, and renewals.
  • Significant pre-sales experience plus post-sales experience required.
  • Successful track record of working in and maintaining Salesforce CRM.
  • Experience presenting data to leadership teams, including translating complex information and trends into actionable insights.
  • Financial skills and business acumen to understand sales profitability and opportunities.
  • Ability to coordinate across teams and disciplines to drive process improvements and automation.
  • Self-starter who is able to tackle work in an unstructured environment, comfortable with ambiguity.
  • Excellent customer service and conflict resolution skills.
What We Offer

PowerSchool offers a comprehensive benefits package, including comprehensive insurance coverage, flexible spending accounts, health savings accounts, short-term disability, long-term disability, a comprehensive 401(k) plan, generous parental leave, unrestricted paid time off, a wellness program, tuition reimbursement, and optional benefits such as pet insurance, identity theft protection, student debt repayment program, and prepaid legal coverage.

A reasonable estimate of the base compensation range for this position is $173,100 - $240,000 USD.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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