Hospital Communications Specialist

3 days ago

Iowa City, Iowa, United States University of Iowa Full time
Job Title: Hospital Communications Specialist

University of Iowa Health Care is seeking a skilled Hospital Communications Specialist to join our team. As a key member of our Health Care Information Systems (HCIS) team, you will play a critical role in ensuring seamless communication between hospital staff, patients, and the public.

Key Responsibilities:
  • Coordinate responses to emergency situations, ensuring timely and effective communication between internal and external staff.
  • Facilitate medical communications during emergency situations, utilizing your knowledge of medical terminology and telecommunication systems.
  • Execute hospital-wide communication procedures for major system outages, inclement weather, and disaster situations, demonstrating your ability to work in high-pressure environments.
  • Monitor alarms and provide emergency escalation for alarms, showcasing your attention to detail and ability to prioritize tasks.
  • Maintain the release of information status in the patient profile in the hospital inpatient directory, ensuring accurate and timely information.
  • Assist users with service and information related to communication technologies, providing exceptional customer service and support.
  • Provide call processing and on-call services for outside and affiliated agencies, demonstrating your ability to work effectively in a team environment.
  • Screen calls and direct communications among faculty, staff, and students; patients and visitors; law enforcement agencies; and the general public, utilizing your strong communication and interpersonal skills.
  • Place long distance and international calls, as needed, and establish multiple-party conference calls and monitored calls, showcasing your technical expertise.
  • Respond to incoming calls on the Telecommunications Device for the Deaf, demonstrating your commitment to accessibility and inclusivity.
  • Operate and maintain the Amcom call processing system and the Hospital Paging System and Pagers, ensuring seamless communication and minimizing downtime.
  • Understand and apply basic knowledge of computer technology and various software packages, staying up-to-date with the latest advancements in the field.
  • Maintain unit quality control, ensuring high standards of performance and quality in all aspects of your work.
  • Provide input in the development of unit policies and procedures, contributing to the growth and improvement of our team.
  • Perform job functions efficiently and effectively, prioritizing tasks and managing your time to meet deadlines.
Requirements:
  • High school graduation or equivalent and;
  • Any combination of clerical experience and/or college or university coursework which is equivalent to two years of full-time employment.
  • Experience (typically 3-6 months) in a call center or equivalent communications environment using computerized systems and involving responses to immediate decision and action demands.
What We Offer:
  • A competitive salary of $42,024.80 per year.
  • A full-time schedule with occasional holidays.
  • The opportunity to work in a dynamic and fast-paced environment, contributing to the growth and success of our team.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options.
  • The chance to work with a talented and dedicated team, making a positive impact on the lives of our patients and community.

We are an equal opportunity/affirmative action employer, committed to diversity and inclusion. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

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