Support Engineer I

4 weeks ago

Seattle, Washington, United States Qualtrics Full time
Role Overview

As a Support Engineer I at Qualtrics, you will be working with customer support as a part of the engineering team to address issues reported by customers and help them realize the full potential of the system.

Key Responsibilities
  • Triage and analyze customer reported issues
  • Investigate application code and application logs to identify root causes
  • Implement fixes or provide necessary information to application engineers
  • Design and implement tools and reports that will speed up the resolution
  • Cooperate with Engineering, Customer Success, Customer Support and Product Management teams, both locally and internationally
Requirements
  • Experience in diagnosing customer production issues
  • Ability to read code (like Java, Node, Go)
  • Ability to read application logs
  • Familiarity with one of the scripting languages (Bash, Python, Perl or other)
  • Ability to write SQL queries and execute common DB operations (extracts, mass delete etc)
  • Experience building and/or managing software deployment pipelines (CI/CD)
  • Excellent English communication skills, written and spoken
  • Analytical thinking
  • Proactive approach to issues and trends
About the Team

With millions of responses per day and a goal to grow their data platform 10x over the next year, the Qualtrics engineers are tackling interesting challenges across the stack.

As a team we'll build the next industry-leading XM Platform - helping every business to become more customer-centric.

We will not only shape our product, but improve the direction of the companies that use our platform through our choices.

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