Service Technician II

1 week ago


Sunnyvale, Texas, United States Securitas Electronic Security Full time
Job Title: Service Technician II

Securitas Technology Corporation (STC) is a leading provider of security solutions, offering a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services. As a systems integrator and alarm monitoring company, we deliver exceptional service to our clients, protecting their people, customers, and assets.

Job Summary

We are seeking a technically skilled Service Technician II to join our team. The successful candidate will possess experience with low voltage electronics and a strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. The role involves providing customer contact for post-installation problems on security systems and equipment, as well as special project work.

Key Responsibilities
  • Respond to trouble tickets to ensure application uptime and system performance
  • Diagnose and resolve application issues individually and as a team
  • Execute preventative maintenance tasks to maximize application availability and identify system faults
  • Perform routine configuration changes (user permissions, application configuration, etc.)
  • Document all system modifications through a digital change control tracking system
  • Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both technical and non-technical audiences
  • Perform pre-deployment end-to-end testing of all upgrades and major modifications
  • Perform on-site installations of software upgrades and major modifications
Requirements
  • High School diploma required or equivalent
  • Familiarity with installing and troubleshooting low voltage equipment
  • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
  • Strong working knowledge of Microsoft Office
  • Strong written and verbal communications skills
  • Working knowledge of network communications and IP addressing
  • Excellent problem-solving and analytical skills
  • Excellent time management skills
  • Positive attitude and strong work ethic
  • Certifications in enterprise-grade CCTV and Access Control systems a plus
What We Offer
  • Highly competitive salary
  • Company training and industry-leading certification program
  • Company vehicle
  • Company cell phone
  • Medical, dental, vision, and life insurance
  • Company-paid short-term and long-term disability
  • 401K with 60% match up to 6% of salary
  • Paid vacation, holiday, and sick time
  • Educational assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more
About Us

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.



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