Key Account Specialist

2 days ago

Richmond, Virginia, United States BrainCheck Full time
About Us

BrainCheck is a mission-driven company that is revolutionizing the way healthcare is delivered. Our end-to-end cognitive assessment and cognitive care management platform enables providers to provide cognitive healthcare to patients who previously required referral to a neuro-specialist.

About the Role

We are seeking a highly motivated and experienced Key Account Specialist to join our team. As a Key Account Specialist, you will be responsible for the day-to-day success of the utilization of BrainCheck's FDA registered medical device at a specific primary care customer. You will report directly to the BrainCheck Director of Strategic Accounts and will serve as dedicated onsite support at the customer site, a primary care practice, in Richmond full-time.

Key Responsibilities:
  • Serve as the customer's primary point of contact at BrainCheck
  • Become a subject matter expert in BrainCheck
  • Become familiar and proficient in Epic
  • Coordinate patients to be tested with BrainCheck, including reviewing upcoming appointments, creating test takers from Epic in the BrainCheck platform, exporting BrainCheck results into Epic
  • Review documentation of BrainCheck tasks and results
  • Handle the day-to-day coordination and direct customer support of successful utilization of BrainCheck at the practice
  • Coordinate directly with the customer to meet key milestones and pilot goals; mitigate any risks and delays
  • Collect, document, and communicate continuous feedback and customer needs from clinicians and other healthcare staff to the BrainCheck team via regular touchpoints
  • Basic data analysis of BrainCheck utilization, satisfaction, and reimbursement throughout the pilot
  • Review eligibility and verify any prior authorization requirements
About You:
  • You want to implement something you believe in
  • You are intrinsically collaborative and want to work with others
  • You love the change and growth that come with a start-up
  • You are self-motivated and driven We have the resources and training, you drive the results
  • You are flexible and adaptable. Your customers and patients may present unique challenges and opportunities day-to-day.
  • SaaS experience and/or Healthcare industry experience is preferred
Qualifications:
  • Bachelor's degree or 2 years of direct clinical experience
  • Proven experience in a customer-facing role
  • Excellent communication and team collaboration abilities
  • Onsite in a clinical setting required (100%)
  • Experience with insurance payer portal or authorizations required
  • Has worked with remote teams and/or in a hybrid model
  • Epic experience a plus
  • (Preferred) Medical office experience, including clerical, administrative, data entry, scheduling, scribing or clinical experience with patients
Why You'll Love It Here:
  • We are a fast-growing, dynamic company with a culture of fun because we play just as hard as we work
  • We provide coaching, mentorship, and opportunities for promotion from within
  • We embody our core values. IMPACT2 - Integrity, Motivation, Problem Solving, All In, Commitment, Together & Transparency
  • We provide generous medical, dental, and vision coverage for full-time employees and their dependents
  • We provide flexible time off
  • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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