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Technical Support Specialist

2 months ago

Chicago, Illinois, United States TEKsystems Full time
Job Description

We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be the first point of contact for customers seeking technical assistance over the phone, email, or chat.

Key Responsibilities:
  • Provide technical assistance to users in an efficient and accurate manner.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk customers through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and suggest possible improvements on procedures.
  • Provide specialized support for Windows operating systems, including installation, configuration, and troubleshooting.
  • Support users with Windows-based applications and software.
  • Manage and troubleshoot issues related to Windows updates and patches.
  • Ensure security and compliance of Windows systems.
Requirements:
  • Proven experience as a help desk technician or other customer support role.
  • ServiceNow Ticketing Experience
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BS degree in Information Technology, Computer Science, or equivalent.
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.