Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Contact Center Representative to join our Premier Members Credit Union team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling a variety of basic member service calls, and resolving issues in a prompt and courteous manner.
Key Responsibilities- Receive and handle member telephone questions and complaints in a professional manner
- Provide general information to members on Credit Union policies, procedures, and programs
- Perform basic maintenance functions for loan payments
- Provide accurate and complete information about Credit Union products and services to members
- Maintain and convey the Credit Union's professional reputation
- High School Diploma or GED
- General knowledge of Credit Union policies and procedures
- Basic understanding of loans, payment processes, and interest rates
- Six months of experience in customer service or Contact Center environment
- Comprehensive medical insurance plan with HRA, HSA, and FSA options
- Dental and vision insurance
- Generous paid-time-off
- 11 paid holidays
- 401(k) plan with a 5% match
- Wellness program
- Tuition assistance
- 1% employee loan discount
- Employee Assistance Program (EAP)
- Life and disability coverage
Premier Members Credit Union is a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer career development opportunities, a wellness and sustainable work culture, and a commitment to making a positive impact in our community.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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