Customer Service Representative

3 weeks ago


Webster, New Hampshire, United States Premier Members Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Contact Center Representative to join our Premier Members Credit Union team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling a variety of basic member service calls, and resolving issues in a prompt and courteous manner.

Key Responsibilities
  • Receive and handle member telephone questions and complaints in a professional manner
  • Provide general information to members on Credit Union policies, procedures, and programs
  • Perform basic maintenance functions for loan payments
  • Provide accurate and complete information about Credit Union products and services to members
  • Maintain and convey the Credit Union's professional reputation
Requirements
  • High School Diploma or GED
  • General knowledge of Credit Union policies and procedures
  • Basic understanding of loans, payment processes, and interest rates
  • Six months of experience in customer service or Contact Center environment
What We Offer
  • Comprehensive medical insurance plan with HRA, HSA, and FSA options
  • Dental and vision insurance
  • Generous paid-time-off
  • 11 paid holidays
  • 401(k) plan with a 5% match
  • Wellness program
  • Tuition assistance
  • 1% employee loan discount
  • Employee Assistance Program (EAP)
  • Life and disability coverage
Why Join Us?

Premier Members Credit Union is a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer career development opportunities, a wellness and sustainable work culture, and a commitment to making a positive impact in our community.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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