Customer Service Representative

4 weeks ago

Webster, New Hampshire, United States K & G Petroleum Llc Defunct Full time
Job Details

Job Location: Store 721, 4175 W 120th Ave, Broomfield, CO 80020

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $18.00 - $19.00

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service

Job Title: Customer Service Representative

Department: Operations

Hiring Range: $17-$18/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility.

Job Requirements, Functions, and Responsibilities:

  • Provide exemplary, courteous customer service and handle complaints quickly and tactfully
  • Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
  • Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss
  • Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
  • Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
  • Maintain proper inventory levels and shift closeouts
  • Perform duties with minimal supervision, may be required to work irregular work hours
  • Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
  • Complete or attend all required employee orientation, training, and/or meetings

Physical Requirements:

  • Ability to stand and/or walk for an entire shift
  • Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
  • Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
  • Ability to push and pull with arms up to a force of 20 lbs.
  • Ability to bend at waist with some twisting up to 1 hour of shift
  • Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

  • Employee performs approximately 95% of duties indoors
  • Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
  • Work in small spaces at times; work independently
  • Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:

  • Employee utilizes the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
  • Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
  • Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

Benefits:

  • Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
  • 401k with company contribution
  • Vacation and Sick Pay
  • Flexible scheduling
  • Career growth
  • Full-time and part-time positions

Qualifications:

  • High School diploma or GED (preferred)
  • Experience working retail sales and customer service (preferred)
  • Work as scheduled and arrive on time
  • Communicate (orally and in writing) in English and engage in conversation
  • Perform basic arithmetic operations
  • Work both independently and part of a team as necessary

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