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Optical Assistant for Mobile Healthcare Services

1 month ago

Los Angeles, California, United States QueensCare Full time

About QueensCare

We provide accessible quality healthcare for low-income individuals and families in Los Angeles County.

Our mission is to deliver comprehensive eye care services to patients at various locations, ensuring accessibility to quality care for underserved populations.

As an Optical Assistant, you will assist Optometrists in providing excellent patient care and support within a mobile unit.

Responsibilities include:

  • Assisting with scheduling schools for eye exams
  • Selecting frames and submitting orders for lens fitting
  • Distributing eyeglasses and maintaining accurate patient records
  • Preparing patients for eye exams by documenting medical histories and performing preliminary tests
  • Conducting basic diagnostic tests such as autorefraction, tonometry, and visual field testing
  • Processing orders for eyeglasses and troubleshooting eyeglass problems
  • Providing follow-up services such as adjustments and repairs
  • Contacting various schools and partnered sites to arrange schedules and check on order status
  • Scheduling appointments and managing patient records
  • Completing patient charts in the electronic health record system, Revolution
  • Maintaining and calibrating optical equipment and tools
  • Providing guidance on proper eyewear and usage
  • Educating patients on various eye health issues and preventative measures
  • Handling and managing inventory of eyewear and tools
  • Assisting in setting up and dismantling mobile clinic equipment
  • Ensuring cleanliness and organization of the mobile unit
  • Operating and maintaining the mobile clinic vehicle (if applicable)
  • Adhering to safety protocols and maintaining a hygienic environment
  • Participating in outreach activities and community events to promote eye health awareness
  • Collaborating with other programs and community organizations to provide links to services and enhance service delivery

Policies and Performance

We support and implement the organization's vision, mission, and values.

Perform all job functions in an ethical, professional, and courteous manner, exercising good judgment.

Foster and promote a culture of service excellence and accountability.

Understand, adhere to QueensCare policies and procedures in the performance of work duties.

Support administrative decisions and adapt to changes in a positive manner.

Maintain frequent and effective communication with other staff.

Must follow the Health Insurance and Accountability Act (HIPAA), state laws, and agency mandates regarding reporting guidelines.

Attend training and educational sessions as required.

Actively engage in group discussions and team meetings to continuously enhance operational efficiency.

Prepare professional presentations and deliver well-crafted messages, adeptly utilizing appropriate technology.

Utilize customer service skills to ensure patients feel comfortable during their appointments and are well-informed about their treatment and vision wellness.

Qualifications

Education:

  • High School Diploma or GED equivalent
  • Completion of Optician Program or equivalent work experience in a related field preferred

Experience:

  • Proven experience in optometry or a related field, preferably in a clinical or mobile healthcare setting
  • Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds
  • Valid California driver's license with current automobile insurance
  • Current CPR certification
  • Experience working with faith communities and demonstrates spiritual maturity

Knowledge:

  • Knowledgeable of optical terminology, equipment, and procedures
  • Promotion of process improvement
  • Demonstrates proficiency in computer applications such as Zoom, Teams, Microsoft Excel, PowerPoint, Word, Outlook, EHR, preferably Revolution

Skills:

  • Works well with children, adolescents, and adults
  • Organizational skills and attention to detail to manage administrative tasks efficiently
  • Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds
  • Understands which decisions can be made alone and which decisions need to involve others
  • Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties
  • Demonstrates ability and flexibility to work in other areas of the organization as needed
  • Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish-oral)

The pay range for this role is $52,141.88 USD per year (QueensCare Corporate Headquarters)