Desktop Support Specialist

7 days ago


Blue Springs, Mississippi, United States Tata Consultancy Services Full time
Job Title: Desktop Support Specialist

At Tata Consultancy Services, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to end users, resolving problems related to computer hardware and software, and analyzing and resolving end user inquiries.

Key Responsibilities:
  • Provide technical assistance and support to end users, resolving problems related to computer hardware and software.
  • Analyze and resolve end user inquiries, including troubleshooting operating system issues and connection problems with LAN/WAN.
  • Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
  • Update tickets with accurate and timely records of work performed, and resolution details.
  • Maintain and contribute to a knowledge base.
  • Coordinate hardware warranty repair.
  • Perform inventory management activities as required in coordination with asset management and other Corporate groups.
  • Escalate to 3rd party vendors when necessary.
  • Responsible for raising and coordinating problem management issues.
  • Perform additional tasks (end user/infra related) when required.
Requirements:
  • Strong understanding and skills in SLA, KPI Management.
  • Ability to work within multiple sites, including travel to different sites as necessary or required by the customer.
  • Physically fit to walk through large areas.
  • Ability to work after hours and weekends if necessary or required by the customer.
  • Knowledge using ServiceNow as the ticketing tool.


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