Patient Experience Coordinator
1 month ago
We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Key Responsibilities:- Develop and maintain expertise on TMS and Ketamine, with training and studies provided
- Take ownership of all patients on your provider's schedule, ensuring seamless care and support
- Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs
- Support healing through education, connection, and focus on TMS and Ketamine
- Accelerated career growth and rapid advancement opportunities in the healthcare industry
- Comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401K plan
- 20 days off annually, including 10 PTO days and 10 holidays
- Access to Serenity Healthcare's treatment options and resources
- High School Diploma or GED
- 2-3+ years of experience in a full-time customer service role
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
About Serenity Healthcare
We are a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
- About Serenity Healthcare
- Serenity's Provided Services
- Meet our Patients
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