Patient Experience Coordinator

1 month ago


Jacksonville, Florida, United States Serenity Healthcare Full time
Revolutionize Healthcare with Serenity Healthcare

We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities:
  • Develop and maintain expertise on TMS and Ketamine, with training and studies provided
  • Take ownership of all patients on your provider's schedule, ensuring seamless care and support
  • Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs
  • Support healing through education, connection, and focus on TMS and Ketamine
Benefits:
  • Accelerated career growth and rapid advancement opportunities in the healthcare industry
  • Comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401K plan
  • 20 days off annually, including 10 PTO days and 10 holidays
  • Access to Serenity Healthcare's treatment options and resources
Requirements:
  • High School Diploma or GED
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals

About Serenity Healthcare

We are a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

  • About Serenity Healthcare
  • Serenity's Provided Services
  • Meet our Patients


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