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Audience Experience Coordinator

1 month ago

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Job Description

Overview:

As a key member of the Tim Tebow Foundation team, the Audience Experience Coordinator will play a pivotal role in fostering strong relationships with our audience through various communication channels. This role requires a high level of customer service skills, attention to detail, and the ability to prioritize tasks effectively.

Key Responsibilities:
  • Audience Engagement:
    • Provide timely and personalized responses to audience inquiries, questions, and concerns via phone, text, and email.
    • Maintain comprehensive records of communication trends and develop templates to effectively convey the mission of TTF.
    • Conduct and analyze audience feedback and engagement metrics to inform improvements in communication strategies.
  • Administrative Support:
    • Collaborate on cross-departmental initiatives to ensure consistent messaging and enhance the overall audience experience through all communication channels.
    • Collaborate with the fundraising team to identify opportunities for engagement and cultivation events.
    • Maintain accurate records, track interactions, and report on key metrics related to retention, churn rates, and engagement trends.
    • Prioritize and escalate urgent matters to the relevant team members for timely resolution.
  • Social Media Management:
    • Monitor and respond to audience inquiries and messages across social media platforms.
    • Coordinate with Social Media Lead to ensure timely response during high-volume campaigns.

Qualifications:

  • Bachelor's degree in communications, marketing, nonprofit management, or related field.
  • Experience in recurring donor community relations, fundraising, or customer relationship management within the nonprofit sector.
  • Experience in customer service and social media management.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with our giving family members from diverse backgrounds.
  • Strong project management skills, with the ability to prioritize tasks, manage deadlines, and multitask effectively.
  • Experience with various social media platforms, HubSpot, Classy, and Monday is preferred.
  • Commitment to the mission and values of our organization, with a genuine passion for making a difference in the community.
  • Ability to work effectively in a fast-paced, dynamic environment and meet tight deadlines.
  • Previous experience in nonprofit fundraising or donor relations is a plus.