Patient Relations Assistant

5 days ago


Dallas, Texas, United States VETERANS HEALTH ADMINISTRATION Full time
Job Summary

The Patient Relations Assistant plays a vital role in ensuring the highest level of patient satisfaction and care at the VETERANS HEALTH ADMINISTRATION. This position requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare staff. The ideal candidate will be able to navigate complex healthcare systems, provide emotional support, and advocate for patients' needs.

Key Responsibilities
  • Visit with newly admitted patients and other patients on inpatient units to provide support and answer questions
  • Collect and report quantitative data related to inpatient visits and follow-up reports
  • Use professional and interpersonal skills to initiate conversations with Veterans/Family in inpatient areas regarding processes, delays, education, and information requirements
  • Perform typing, copying, faxing, and other clerical duties in the patient advocate office
  • Screen visitors to the office, both telephonically and personally, prior to their seeing the advocates
  • Meet daily with the Patient Advocates to discuss significant problems that might impact negatively on the quality of care
  • Make observations of patients and their families in waiting areas and corridors, and interface with appropriate staff when immediate attention is needed
Requirements
  • One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
  • Knowledge of health care policies, procedures, and regulations
  • Ability to translate medical center policies and procedures and regulations in a manner to help respond to patients' requests for assistance
  • Knowledge of patient rights
  • Knowledge of medical terminology
Work Schedule

Monday-Friday 8:00am to 4:30pm

Virtual

This is not a virtual position.



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