Patient Relations Coordinator

6 days ago


Dallas, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Patient Relations Coordinator facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs. This role requires exceptional skills in conflict resolution and patient-centered communication, as well as the ability to establish and maintain effective working relationships.

Key Responsibilities
  • Facilitate patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met.
  • Resolve immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and/or guest satisfaction.
  • Work with BSWH departmental personnel to offer support, concern and empathy to patient's and guest's concerns.
  • Obtain patient and family feedback on services provided by BSWH.
  • Assist patient and family with interpretation through American Sign Language, written translation and verbal language interpretation.
  • Provide in-service training on international patient protocol for BSWH physicians and staff.
  • Coordinate international patient to insure they meet financial requirements and/or provide insurance coverage information through BSWH financial departments before treatments.
Requirements
  • Associate's or 2 years of work experience above the minimum qualification.
  • 1 Year of Experience.


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