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Customer Service Representative

2 months ago

Fort Payne, Alabama, United States PLAYCORE WISCONSIN INC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PlayCore Wisconsin Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring timely order fulfillment.

Key Responsibilities
  • Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
  • Diagnose and resolve technical issues with products and services, providing step-by-step instructions to customers and internal teams as needed.
  • Process warranty claims and discrepancies, verifying information and coordinating with internal teams to ensure accurate and timely resolutions.
  • Research and provide information on product specifications, installation instructions, and other customer-related topics.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong analytical and technical skills, with ability to learn and adapt to new systems and processes.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
What We Offer

As a Customer Service Representative at PlayCore Wisconsin Inc., you will have the opportunity to work with a dynamic team, develop your skills and expertise, and make a meaningful impact on our customers' experiences.