Customer Service Representative

1 month ago


Fort Payne, Alabama, United States PlayCore Full time
Job Summary

We are seeking a highly skilled Customer Service/Support Rep Technician to join our team at PlayCore. This role plays a critical part in ensuring customer satisfaction and maintaining a positive relationship between our company and its clients.

Key Responsibilities
  • Provide exceptional customer service through phone and email, responding promptly to inquiries and resolving issues in a timely and effective manner.
  • Diagnose and resolve technical issues, providing step-by-step instructions to installers and reps to diagnose problems in the field.
  • Process warranty claims and discrepancies, verifying current and past information pertaining to orders.
  • Research and provide accurate information on orders, warranty claims, and return goods.
  • Coordinate with internal teams to provide accurate information on current claims or charges.
Requirements
  • Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
  • Ability to read and interpret documents, such as safety rules and operating instructions.
  • Strong reasoning and problem-solving skills, with the ability to define problems, collect data, and draw valid conclusions.
Work Environment

The work environment is quiet, except in the manufacturing environment where PPE may be required. PlayCore is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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