Dispatcher - Customer Service Representative
1 week ago
Silvi Materials is seeking a highly skilled Dispatcher - Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for dispatching trucks, scheduling deliveries, and providing exceptional customer service to drivers and clients.
Key Responsibilities- Dispatching and Logistics: Dispatch trucks, manage delivery schedules, and coordinate with drivers and clients to ensure timely and efficient delivery of goods.
- Customer Service: Provide top-notch customer service to drivers and clients, responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Communication: Utilize a two-way radio system to communicate with drivers and clients, ensuring clear and effective communication.
- Sales and Marketing: Make inbound and outbound sales calls to promote our services and products, and build relationships with clients.
- Education: High school diploma or equivalent required; college education preferred.
- Experience: Previous dispatching or customer service experience preferred.
- Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and strong customer service skills.
- Language: Bilingual in English and Spanish a plus.
The successful candidate will be able to lift up to 40 pounds, stand for long periods, and perform other physical demands of the role.
What We OfferSilvi Materials offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) and pension options, and tuition reimbursement.
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