Dispatcher - Customer Service Representative

1 week ago


Fairless Hills, Pennsylvania, United States Silvi Materials Full time
About the Role

Silvi Materials is seeking a highly skilled Dispatcher - Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for dispatching trucks, scheduling deliveries, and providing exceptional customer service to drivers and clients.

Key Responsibilities
  • Dispatching and Logistics: Dispatch trucks, manage delivery schedules, and coordinate with drivers and clients to ensure timely and efficient delivery of goods.
  • Customer Service: Provide top-notch customer service to drivers and clients, responding to inquiries, resolving issues, and ensuring customer satisfaction.
  • Communication: Utilize a two-way radio system to communicate with drivers and clients, ensuring clear and effective communication.
  • Sales and Marketing: Make inbound and outbound sales calls to promote our services and products, and build relationships with clients.
Requirements
  • Education: High school diploma or equivalent required; college education preferred.
  • Experience: Previous dispatching or customer service experience preferred.
  • Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and strong customer service skills.
  • Language: Bilingual in English and Spanish a plus.
Physical Demands

The successful candidate will be able to lift up to 40 pounds, stand for long periods, and perform other physical demands of the role.

What We Offer

Silvi Materials offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) and pension options, and tuition reimbursement.



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