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Customer Engagement Specialist

2 months ago

Davis, Oklahoma, United States The Chickasaw Nation Full time
Position Overview:
We are seeking a dedicated Part-Time Players Club Services Clerk to enhance our Player Analysis team. This role is pivotal in ensuring exceptional service at our gaming establishment.

Key Responsibilities:
  • Deliver outstanding customer service, ensuring a welcoming and helpful environment for all guests.
  • Address inquiries with professionalism and courtesy.
  • Collaborate with internal and external teams to facilitate effective referrals.
  • Greet guests warmly and engage with them positively.
  • Assess and fulfill customer needs to ensure satisfaction.
  • Aim for positive experiences and outcomes for all patrons.
  • Complete required training and participate in ongoing educational opportunities.
  • Work collaboratively to maintain a productive and safe work environment.
  • Share responsibilities for inventory and equipment management.
  • Ensure cleanliness and safety of the work area.
  • Identify and address potential safety hazards.
  • Uphold professionalism in all interactions.
  • Maintain punctuality and consistency in attendance and work schedules.
  • Adhere to the organization's dress code.
  • Provide coverage for colleagues as needed.
  • Support staffing needs in various areas as required.
  • Follow all relevant laws, regulations, and policies applicable to the role.
  • Maintain accurate records and data entry.
  • Communicate program details and benefits to guests and stakeholders.
  • Evaluate complimentary eligibility based on established criteria.
  • Create Player's Club Cards by inputting customer information into the system.
  • Perform additional duties as assigned.

Competencies:
  • Ability to follow both written and verbal instructions.
  • Commitment to scheduling and attendance standards.
  • Integrity, reliability, and accountability.
  • Capacity to comprehend and apply relevant regulations and policies.
  • Effective verbal communication skills with team members and guests.

Skills:
  • Proficiency in MS Office Suite.
  • Typing speed of at least 25 words per minute.

Experience:
  • No prior experience necessary.

Education:
  • High School diploma, GED, or equivalent.

Credentials:
  • Successful completion of a gaming background check.
  • Passage of Title 31 testing relevant to the position.

Working Conditions:
  • Exposure to cigarette smoke.
  • Bright and flashing lights typical of a gaming environment.
  • Fast-paced and noisy atmosphere.
  • Team-oriented setting.
  • Must pass a pre-employment drug test.
  • Frequent computer use, up to 75% of the shift.
  • Occasional lifting of up to 50 lbs.
  • Ability to sit, stand, and walk for extended periods.
  • Flexibility in work schedule, including potential holiday and weekend shifts.