Automotive Service Manager

2 weeks ago

Hinesville, Georgia, United States Express Oil Change & Tire Engineers Full time
Job Title: Automotive Service Manager

Express Oil Change & Tire Engineers is seeking a highly motivated and experienced Automotive Service Manager to join our team. As a key member of our store operations team, you will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.

Key Responsibilities:
  • Creating a highly-motivated team environment and working closely with the Service Team to improve their performance through hands-on presence in the store.
  • Developing and coaching team members, and executing store processes & procedures.
  • Providing support in the store recruiting process by assisting the Store Manager on final employment decisions.
  • Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
  • Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards.
  • Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluating performance and productivity of all service department personnel.
  • Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.
  • Ensuring store safety, including the use of and maintenance of safety equipment.
  • Ensuring equipment/hardware layout and positioning within the service department.
  • Supervising shop area, equipment and teammates for compliance with company safety procedure.
  • Coaching personnel on enforcing wheel torqueing process.
  • Ensures that proper inspections are being conducted.
Requirements:
  • Outstanding leadership and store management skills.
  • Ability to work in a fast-paced work environment.
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
  • Excellent verbal and written communication.
  • Ability to develop professional relationships with customers and team members.
  • Minimum of 2 years' experience in a Service Manager role.
  • Proven track record of exceeding business objectives.
  • Ability to work efficiently both individually and as part of a team.
  • Solid knowledge of basic OSHA laws and MSDS Compliance.

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