Automotive Service Specialist
6 days ago
The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our installer counter. This role requires a strong technical background and excellent communication skills to ensure accurate and timely order deliveries.
Key Responsibilities- Develop and maintain sales relationships with installers and professional customers
- Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery
- Route delivery specialists to ensure customers receive their orders in a timely manner
- Ensure delivery vehicles are serviced and maintained according to company standards
- Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
- Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly
- Assist with customer labor claims and process them quickly and efficiently
- Strong background in mechanics
- Above-average communication skills
- Desired: Hands-on knowledge of automotive repairs, ASE certification, and fluency in multiple languages (Spanish is highly desired)
- Competitive wages and paid time off
- Stock purchase plan and 401k with employer contributions starting day one
- Medical, dental, and vision insurance with optional flexible spending account (FSA)
- Team member health/wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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