Service Coordinator

4 weeks ago

Cohasset, Minnesota, United States Crane Engineering Sales Inc Full time
Job Title: Service Coordinator

We are a family-oriented company with locations in the Midwest and East coast. As a result of our growth, we have a need for a Service Coordinator.

Job Summary:

Provide sales support for Crane products and services to Account Managers and customers.

Key Responsibilities:
  • Demonstrate and promote Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
  • Develop and maintain product and product knowledge necessary to service internal and external customers within assigned market.
  • Coordinate all assigned internal and external service projects regarding scope, schedule, and budget.
  • Prepare project file with equipment manuals and parts lists.
  • Review inspection reports findings.
  • Prepare and deliver service quotes to customers for field service and in-house repair opportunities.
  • Assist customer service team with order entry tasks.
  • Obtain credit information to set up new customers.
  • Request quotations from vendors, both represented and not.
  • Estimate labor for service jobs.
  • Assist in margin growth through obtaining discounts and inventory decision-making.
  • Supports sales staff with obtaining business.
Requirements:
  • High school diploma or equivalent; Associate's degree in a related field preferred.
  • 1 to 3 years related experience and/or training; or equivalent combination of education and experience. Sales experience preferred.
  • Ability to be mechanically adept.
  • Ability to interact professionally over the phone with a focus on customer service and increasing sales.
  • Ability to multi-task in a fast paced environment.
  • Works well under pressure.
  • Strong customer service and time management skills.
  • Strong written and verbal communication skills.
What We Offer:
  • Competitive compensation and benefits structure within a values-driven culture.
  • Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement (if applicable).
  • Comprehensive health insurance coverage.
  • 401k with generous company match.
  • Intuitive health and wellness program that rewards participation.
  • Community involvement and volunteering opportunities.
  • Career advancement through our Career Tracker program.
  • Continuous learning through our talent learning management system Crane University.

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.

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