Service Coordinator

3 weeks ago

Cohasset, Minnesota, United States Crane Engineering Sales Full time

Job Summary

We are seeking a highly skilled Service Coordinator to join our team at Crane Engineering Sales. As a Service Coordinator, you will play a critical role in providing sales support for Crane products and services to Account Managers and customers.

Key Responsibilities

• Demonstrate and promote Crane's core values, including Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy, and Have Fun.

• Develop and maintain product and product knowledge necessary to service internal and external customers within assigned markets.

• Coordinate all assigned internal and external service projects regarding scope, schedule, and budget.

• Prepare project files with equipment manuals and parts lists.

• Review inspection reports and findings.

• Prepare and deliver service quotes to customers for field service and in-house repair opportunities.

• Assist the customer service team with order entry tasks.

• Obtain credit information to set up new customers.

• Request quotations from vendors, both represented and not.

• Estimate labor for service jobs.

• Assist in margin growth through obtaining discounts and inventory decision-making.

• Support sales staff with obtaining business.

Requirements

• High school diploma or equivalent; Associate's degree in a related field preferred.

• 1 to 3 years related experience and/or training; or equivalent combination of education and experience. Sales experience preferred.

• Ability to be mechanically adept.

• Ability to interact professionally over the phone with a focus on customer service and increasing sales.

• Ability to multi-task in a fast-paced environment.

• Works well under pressure.

• Strong customer service and time management skills.

• Strong written and verbal communication skills.

What We Offer

• Competitive compensation and benefits structure within a values-driven culture.

• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement (if applicable).

• Comprehensive health insurance coverage.

• 401k with generous company match.

• Intuitive health and wellness program that rewards participation.

• Community involvement and volunteering opportunities.

• Career advancement through our Career Tracker program.

• Continuous learning through our talent learning management system - Crane University.

• Full-time position, 40 hours per week.

Apply today and join our team at Crane Engineering Sales: https://www.craneengineering.net/careers

Crane Engineering Sales is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering Sales also participates in E-Verify to verify identity and employment eligibility.

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