Program Administrator

4 days ago

Tallahassee FL USA, United States My Florida Corp Defunct Full time
Job Title: Program Administrator

We are seeking a highly skilled and experienced Program Administrator to join our team at the Florida Department of Environmental Protection. As a Program Administrator, you will be responsible for providing leadership and management of the Customer Support Services program area and assigned staff for the Office of Technology and Information Services (OTIS).

About the Role:

The successful candidate will serve as the lead customer service representative for IT-related matters for the department and provide leadership and oversight for the Customer Support Services team. This team is responsible for highly visible and mission-critical IT services for the entire department, including tier 1 service desk, desktop support, web/content management/SharePoint, IT Service Management system, electronic document management system, and coordination of the department's PC refresh process.

Key Responsibilities:
  • Provide leadership, vision, mentoring, coaching, and direction setting to Customer Support Services staff.
  • Promote a diverse work environment through education, training, and professional development opportunities within the department.
  • Create an environment that encourages innovation and thoughtful risk taking.
  • Provide leadership that drives quality of service, efficient processes, reduction of employee downtime, increase in employee agility, and managed change.
  • Manage and direct the efforts of the agency's Information Technology Strategic Plan.
  • Demonstrate strong relationship and interpersonal skills in working with program staff and vendor community.
  • Bridge communications between the business organization and information technology with a focus on how to enable the agency to meet its commitments and goals.
  • Identify and meet the needs of customers in order to provide excellent customer service.
  • Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities.
Requirements:
  • A bachelor's degree from an accredited college or university.
  • Any combination of post-secondary education or verifiable related experience, as described above, for a total of four years.
Preferred Qualifications:
  • ITIL 4 Foundation certification.
  • Project Management Professional (PMP) certification.
  • Certified Information Technology Professional (CITP) certification.
  • Certified Technical Professional (CTP) certification.
What We Offer:

We offer a competitive salary range of $90,000 - $110,000, as well as a comprehensive benefits package, including annual and sick leave, nine paid holidays, and one Personal Holiday each year. We also offer State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options, retirement plan options, flexible spending accounts, tuition waivers, and more.

We are an equal opportunity employer and do not tolerate discrimination or violence in the workplace. We are committed to successfully recruiting and onboarding talented and skilled individuals into our workforce, and we encourage veterans and individuals with disabilities to contact our recruiter for guidance and answers to questions.

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