Field Service Professional
5 days ago
This position offers a competitive salary, travel allowances, and a comprehensive benefits plan. The ideal candidate is a hands-on engineer who can work independently and collaboratively while providing expert technical support to both customers and internal teams.
About the JobThe Customer Service Engineer will be responsible for providing technical support and guidance to customers, including onsite training, field service, and preventive maintenance. This role requires regular travel within the United States and collaboration with engineering teams to troubleshoot issues and implement solutions.
- Estimated Salary: $70,000 - $80,000 per year
- Travel to customer and vendor locations within the designated territory and across other parts of the United States to provide technical service and support.
- Provide onsite training to customers on the operation, repair, and maintenance of Voltguard Utilities products.
- Work closely with engineering teams, technicians, and stakeholders at customer or vendor sites to troubleshoot issues and implement solutions.
- Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime.
- Respond to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance.
- Collaborate with sales teams and internal departments to understand customer needs and enhance service delivery.
- Address technical problems efficiently and escalate complex issues to specialized teams when necessary.
- Maintain detailed service records, generate service reports, and communicate insights or recurring issues to relevant departments.
- Bachelors degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- At least 2 years of related field service experience preferred.
- Valid Drivers License required.
- Competitive compensation package.
- Professional development opportunities.
- Flexible work environment.
- Employee recognition and rewards.
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