High-Performing Client Success Expert

3 days ago

Franklin, Tennessee, United States XSOLIS Full time

Xsolis is an innovative AI-driven technology company that bridges the gap between healthcare providers and payers using real-time transparency, objective data, and more efficient outcomes. Our proprietary platform, Dragonfly, leverages predictive analytics to assign a medical necessity score and assess the level of care for every patient, fostering collaboration across the healthcare system.

Our company has been ranked on the Inc. 5000 and Deloitte Technology Fast 500 lists in 2022 and 2023 as a fastest-growing private company. We've been recognized for our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our clients.

The Client Relationship Executive role embodies our core values, serving our largest and most complex customers. This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer's engagement with Xsolis.

The essential functions of this role include creating and driving customer-specific revenue retention and growth strategies, identifying lead opportunities, responsible for Renewal and up-sell Solution and Services sales contracting, ensuring operational activities' effectiveness, and maintaining relational footprints within assigned clients.

Minimum qualifications include a Bachelor's Degree or equivalent experience, minimum 7+ years of Account Management, Sales, and/or Consulting experience, with at least 5 years managing large customers within the Healthcare industry. Proven track records of C-Suite relationship management, sales success, contract execution, and meeting revenue retention goals with complex customers are required.

The ideal candidate will have professional and effective communication skills, be highly organized, and capable of driving multiple complex projects to completion simultaneously. Expertise with Microsoft Office Suite, Client Engagement platforms/tools, and Net Promoter Score is preferred. This role does not have any direct reports and is a single contributor role.

The estimated salary for this position is $120,000 to $180,000 per year, depending on experience and qualifications. Xsolis offers a dynamic work environment, opportunities for growth and development, and a competitive benefits package. If you're looking for a challenging and rewarding role in a fast-paced industry, we encourage you to apply.

We are an equal opportunity employer that is committed to hiring based upon merit, skills, experience, and qualifications. We recognize the importance of an inclusive and diverse workforce that celebrates all individuals from all walks of life. We encourage everyone to apply regardless of gender identity, race, veteran status, age, sexual orientation, or any other protected class.

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