Customer Service Representative
7 days ago
Company Overview
">At Great Southern Bank, we are committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability.
">About Us
">We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row, we strive to provide exceptional customer service and support.
">Salary Information
">The estimated annual salary for this position is approximately $52950 based on industry standards and location.
">Job Description
">We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our banking center, you will be responsible for providing excellent customer service and ensuring that all financial transactions are processed accurately and efficiently.
">Responsibilities:
">- ">
- Represent the bank in a courteous and professional manner, knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis.">
- Routinely refer customers to appropriate Great Southern services and products, meets or exceeds referrals expectations, consistently and accurately uses CRM program.">
- Responsible for balancing each day's transactions and verifying cash totals, responsible for locating any cash differences and ensuring that they are properly documented and reviewed.">
- Processes all transactions efficiently and accurately, meets or exceeds POD error expectations.">
- Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility, ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training.">
- Ensures full compliance with and implementation of all bank policies and procedures, familiar with and has working knowledge of appropriate banking regulations.">
- Maintains regular and reliable attendance, punctuality, and personal appearance, reads, writes, and communicates in a clear and efficient manner via various types of correspondence.">
- Performs any other related duties as required or assigned.">
- ">
- Required Skills and Qualifications:">
- ">
- High school diploma or GED">
- 0 to 6 months of related experience or training">
- Prior banking or cash handling experience is preferred">
- Regular use of desktop/laptop computer, basic operating systems, and specialized software systems">
- BASIC EXPERIENCE WITH ALPHANUMERIC DATA ENTRY, POWERPOINT, EXCEL, AND WORD PROCESSING">
- Ability to add, subtract, multiply, and divide">
Benefits
">We offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. At Great Southern Bank, we believe in creating a work environment that is inclusive, supportive, and rewarding.
">Working Hours and Total Hours
">This role requires a total of 40 hours per week, Monday through Friday from 10:00 AM to 6:00 PM, with rotating Saturdays from 9:00 AM to 12:00 PM.
">Equal Opportunity Employer
">Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, or any other basis prohibited by law.
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