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Interim Customer Service Agent

3 months ago

Brunswick, United States Gap Inc. Full time
About the Position

As a Customer Support Specialist, you will embody the values of Gap Inc. and our associated brands, taking pride in providing an outstanding shopping experience for our clientele.

Your role will involve engaging with customers who have made online purchases, addressing inquiries related to returns, exchanges, price modifications, missing packages, and unreceived items.

You will collaborate with your team to achieve results and deliver top-tier service in a dynamic environment.

Key Responsibilities
  • Ensure a consistent customer experience by offering efficient and prompt resolutions.
  • Employ effective time management skills to manage multiple inquiries in a fast-paced setting.
  • Act as an advocate for customers by resolving intricate issues accurately and swiftly.
  • Exhibit the ability to make sound business decisions that align with our brand principles.
Who You Are

You possess prior experience in customer service or call center roles.

You are confident in utilizing technology and can adeptly navigate various screens or web browsers simultaneously.

You demonstrate initiative in problem-solving independently and are receptive to feedback, taking action as necessary.

You are skilled at managing competing priorities and possess excellent verbal and written communication abilities, including skills in customer de-escalation.