Customer Service Representative

2 months ago


Brunswick, Maine, United States WALTER CASANAS - State Farm Agent Full time

About the Role

We are seeking a highly organized and efficient customer service representative to join our team at Walter Casanas State Farm Insurance Agency. As a new customer acquisition specialist, you will play a vital role in establishing and maintaining customer relationships, providing prompt and accurate customer service, and educating customers about insurance options.

Responsibilities

  • Establish and maintain customer relationships through effective communication and follow-up.
  • Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Meet the needs of customers while promoting the development of our business through exemplary communication.

Qualifications

  • Dedicated to customer service and committed to providing exceptional experiences.
  • Sales experience, preferably outside sales or inside sales, retail sales associate, or telemarketing.
  • Able to obtain Personal Lines License and Life License.
  • Able to achieve mutually agreed-upon marketing goals.
  • Intrigued by marketing products and services based on customer needs.

Benefits

  • Salary plus commission/bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Growth potential and opportunity for advancement within our agency.


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