Customer Service Representative
20 hours ago
About the Role
We are seeking a highly organized and efficient customer service representative to join our team at Walter Casanas State Farm Insurance Agency. As a new customer acquisition specialist, you will play a vital role in establishing and maintaining customer relationships, providing prompt and accurate customer service, and educating customers about insurance options.
Responsibilities
- Establish and maintain customer relationships through effective communication and follow-up.
- Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Meet the needs of customers while promoting the development of our business through exemplary communication.
Qualifications
- Dedicated to customer service and committed to providing exceptional experiences.
- Sales experience, preferably outside sales or inside sales, retail sales associate, or telemarketing.
- Able to obtain Personal Lines License and Life License.
- Able to achieve mutually agreed-upon marketing goals.
- Intrigued by marketing products and services based on customer needs.
Benefits
- Salary plus commission/bonus structure.
- Paid time off, including vacation and personal/sick days.
- Growth potential and opportunity for advancement within our agency.
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