IT Support Specialist II
3 days ago
Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team. As a key member of our IT team, you will play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring.
Key Responsibilities:- Provide Tier II technical support with exceptional customer service to our internal customers.
- Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.
- Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.
- Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.
- Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.
- Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.
- Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.
- Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.
- Experience: 3-5 years of IT hardware/software support experience.
- Certifications: A+ Certification, MCSE is a plus.
- Skills:
- Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.
- Knowledge of basic TCP/IP Networking Protocols.
- Strong problem-solving skills with a keen attention to detail.
- Excellent time management skills, with the ability to multitask and balance competing priorities.
- A strong customer service approach to support
Frontline Insurance is a forward-thinking company that values creativity, collaboration, and technical excellence. We offer a comprehensive benefits package to support your overall well-being, including company-sponsored Medical, Dental, Vision, Life, and Disability insurance, as well as a 401(k) Retirement Plan with a 100% match for the first 3% you contribute and 200% of the next 3%.
We are committed to providing a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity. If you're excited about this opportunity and want to be part of a dynamic team, we'd love to hear from you.
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