Pet Host

1 week ago


St Louis, Missouri, United States No Leash Needed Full time
Job Summary

No Leash Needed is seeking a highly skilled and compassionate Pet Host to join our team. As a Pet Host, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a seamless experience for all.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients and their pets, addressing their needs and concerns in a timely and professional manner.
  • Check-in and Check-out: Handle check-in and check-out procedures for arriving and departing clients, ensuring accurate and efficient processing.
  • Reservation Management: Make boarding reservations, book grooming, training, and temperament test appointments, and schedule daycare reservations.
  • Cash Handling: Manage cash and credit card transactions, and reconcile reports.
  • Pet Care: Get to know clients and their pets on a regular basis, obtaining accurate information and inputting it into our computer systems.
  • Team Collaboration: Interact and communicate closely with other staff members to ensure client and pet needs are understood and addressed.
  • Service Knowledge: Have general knowledge of all services offered at No Leash Needed and be able to provide solutions to clients' needs.
  • Inventory Management: Notify management of low inventory levels in retail and cleaning products, and ensure common areas are well-maintained and clean.
Requirements
  • Customer Service Skills: Ability to provide exceptional customer service, handle difficult or emotional situations, and respond promptly to client needs.
  • Pet Care Knowledge: Passion for animals and animal care, with a willingness to learn animal behavior to ensure their safety.
  • Communication Skills: Ability to communicate effectively with clients, both written and orally, about their pets.
  • Multitasking: Ability to multitask and be detail-oriented, with a strong attention to detail, especially where documentation is concerned.
  • Teamwork: Willingness to work collaboratively with other departments and staff members to ensure client and pet needs are met.
  • Physical Demands: Ability to work in a fast-paced environment, with frequent standing, walking, bending, reaching, pulling, pushing, and grasping.
What We Offer

No Leash Needed offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a compassionate and customer-focused individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.


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